Location: Remote Agent /Work from home (excludes California)
TeleDirect is a Business Process Outsourcer (BPO) specializing in Call Center and Business Development solutions. Our innovative technology coupled with our professional workforce have enabled us to become a leader in the Call Center industry. Our headquarters are in Sacramento, Ca, and we pride ourselves on having the best tools and people in the business. Our Customer Service Representatives enjoy a fast paced yet comfortable environment where their ideas are not only respected, but valued. All of our employees are encouraged to participate in the ongoing effort to improve the quality of our service. Our CSRs are involved in improving the design of accounts, fixing problems with accounts and gathering feedback so we can keep our Clients as informed as possible. Quality people are what sets us apart from the competition and that is why one of our core values as an organization is to respect our employees and treat each and every one of them like people, not just another face in the crowd.
As a Customer Service Representative at TeleDirect you will field a variety of inbound calls. A few of the customers our CSR`s support are seminar reservations, appointment setting and taking messages.
TeleDirect provides a stable place of employment as we have been in business since 1961. In addition to being on the 100 Fastest Growing Companies list in Sacramento, CA for 6 consecutive years, we were recently awarded the distinction of being an Inc.com 5000 Fastest Growing Company in America in 2014.
High School Diploma
Internet connection of at least 20 Mbps up and 30 Mbps down.
Patience and ability to accept constructive feedback
Private workspace in your home with a door, where ambient noise can be minimized during work time
Availability 5am-5pm PST
Proficient spelling and grammar
1 Year of experience in customer service
Prior experience working at home or off site, helpful
Must be at least 18 years of age
Preferred Skills and Knowledge:
Online technical proficiency
Potential Benefits Offered:
All Applicants must agree to an employment screening report including a background investigation. This information is kept confidential and Applicants should be completely honest during the application process.
If you enjoy working in an environment where your ideas are appreciated and your opinion matters we encourage you to continue the application process by answering the following questions.
If you do not meet the initial criteria, we thank you for your time, and encourage you to re-apply when you meet the criteria.
Before you hit continue:
Once you hit continue, you will submit an application followed by aptitude assessments. Please keep in mind that proper grammar is a VERY important part of our environment. We encourage you to hit continue if you are in a quiet setting and have the time to complete the application and assessments to come. Please do not attempt to complete the assessments on your cell phone or IPAD. You will need to complete the assessments on a computer.